Intuitive ticketing system for internal operations
Enable employees to initiate and handle internal inquiries and concerns, such as office supply requests, IT issues, and all other employee queries, from the intranet. Backing up the entire process of a support request, Wizdom Service Desk offers an automated support request management workflow that helps employees and support teams submit, monitor, and manage support tickets.
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Service Desk web part settings
The service desk web part provides users and supporters a ticket handling tool that offers overview of and access to all relevant details and tools regarding ticket processing. From this overview, users can access details of, respectively, tickets in progress and closed tickets, and, also, create new tickets. Supporters are provided with overview of all cases in one or more service desk(s) and are offered easy access to ticket managing tools.
INTUITIVE TICKETING SYSTEM FOR INTERNAL OPERATIONS
The user interface of the service desk web part is different for users and supporters. Per default the web part will display the user interface intended for users for users and vice versa for supporters.
Transparent communication flow
Keep everyone in the loop with automated support request workflows and different ticket states.
Clear line from support to user
Support agents have a clear overview and full details of tickets assigned to them
Easy to set up custom service desks and ticket categories
Create service desks to support multiple purposes. Wizdom Service Desk allows you to set up custom service desks with unique flows, permissions, and categories.
All information, files, and communication about a ticket in one place
Allocate and use your support resources where they matter the most. Wizdom Service Desk logs all data like average time spent on tickets, types of ticket submissions, and number of handled tickets for each supporter. You can extract key insights via Wizdom’s standardized API.
Trusted By IT professionals and internal communicators worldwide
Wizdom is used in over 250 countries worldwide and is trusted by over 1 million users in the finance, education, manufacturing, public sector and utility industries.
TAKE THE NEXT STEP
Request our Feature Catalog
After you fill out the form, one of our customer service officers will be in contact to discuss any questions you might have about the Wizdom intranet solution. In the meantime, you can check out our other features and see how Wizdom can help you optimize your intranet.